Terms and Conditions

Understanding your membership.

Welcome to the most exciting part of your sign-up process, the Terms and Conditions. Below I have outlined the basic rules that our agreement follows. I built these plans with an emphasis on commitment and consistency, in order to provide you as a client with great value and results. As part of this contract I promise to work with you, supporting you to the best of my ability in achieving your goals, and I can't wait to get started!

1.0 Fee Charging Policy

• You pay your membership on rolling monthly basis: no fixed-term contract, no maximum or minimum term, just stay as long as you wish, payable by standing order on the first of each calendar month. 

• If you sign up after the beginning of the month, you will only pay a pro-rata amount for the remainder of that month. The full monthly subscription for your plan is to be paid at the beginning of the next month.

• In order to sign up to a plan you must have been invited by a coach. If the coach responsible for a package has not invited you to sign up to that package your membership will be cancelled immediately and any money paid will not be refunded. 

• Abuse of membership, i.e. not paying fees when due, verbal or physical abuse of your Coach, will result in the cancellation of the membership immediately and any outstanding subscription fees, costs from damage or legal fees will be sought from you via a collection agency.

• During your membership, monthly fees must be paid regardless of whether you use services.

• Memberships are non-transferable.

• Your Coach may suspend or cancel your membership and 'membership contract' if, at any time you:

  • Seriously or repeatedly break these terms and conditions or the terms and conditions of use or membership agreement;

  • Use rude or abusive language or violent behaviour towards staff or members at any of the clubs from which we operate, or if your behaviour puts members or staff at risk from harm or affects their interests in some way.

  • If we end or cancel your membership for any of the reasons listed here, or any other breach of the Multiply performance-client agreement,  moneys paid will not be refunded.

2.0 Client Health Agreement

This section outlines your responsibility for your own safety in the training environment. Your coach will attempt to push you to achieve as much as possible within the confines of what they believe to be safe, however if you feel at any point that you are being pushed beyond your limits, or feel your safety is compromised you will alert your coach immediately. In agreeing to these terms you warrant, declare and acknowledge that:

• The information given by you in entering this agreement is correct and will be relied upon by us.

• To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, well being or physical condition. Further, that you will advise us immediately should your health or vulnerability to injury change.

• Your coach is not medically trained and should you have any concerns with your health and fitness you should seek independent medical advice before engaging in any physical activity as part of your plan.

• Your coach will require some health based information to be recorded and this may include a letter of 'medical clearance' from your GP. Please be aware that your GP may charge for providing this letter.

• In the event that you fail to declare medical concerns of which you are reasonably aware, Multiply Performance does not accept liability for injury or loss, which may otherwise have been prevented or mitigated, had such information been provided. 

• This declaration does not otherwise diminish or inhibit the relevant statutory protections afforded to you. 

3.0 Collection and use of Personal Data:

It is integral to your coaching agreement that relevant personal data can be collected in order to maintain accurate records with regards to your health, minimise injury risk, build effective training programs and track your progress. Some data we request is essential and you will not be able to continue your agreement without submitting it. Other data is optional, but will allow your coach to have a more accurate understanding of how your training and nutrition plan is working. Data collected will be: 

• Minimised: we will not ask you to submit data we do not require for your training plan. 

• Anonymised: Where possible data will be stored either anonymously, or under a unique account number.

• Secured: All data will be encrypted, and no-one beyond yourself, your coach and the head coach will have access to it. Your data will never be shared with third parties

• Deleted: Once your agreement with multiply performance is terminated all of your data will be deleted immediately. 

3.1 By submitting your application you consent to:     

• The collection of personal/health data by Multiply Performance as required by your coach acting in their professional capacity in order to design and deliver a suitable training plan and minimise the risk of injury.

• The storage, sharing and distribution of the relevant data with third party coaches for the purpose of providing physical, health and life coaching services. 

• The storage of cookies on your computer to log you into your online account.

4.0 Available Plans

4.1 Multiply Performance Plans

• Base, Unit, SGT, Elite, Legacy and Ambassador memberships are all categorised as Multiply Performance Plans. 

• All services are provided by MULTIPLY PERFORMANCE LTD and your data will never be shared with any third party in this case.  

4.2 Coach-Managed Plans

• If you have signed up to a package managed by a third party coach your data will be shared with your coach in order to ensure that they can create safe, effective training plans and monitor your progress.   

• In the case that there is a conflict in your agreement with your coach and the agreement held with MULTIPLY PERFORMANCE LTD the terms of this agreement shall govern and control the rights and obligations of all Parties.  

5.0 Services Included

• Many services are provided through the use of our online system and application requiring storage of personal data (see section 3. Collection and use of personal data). These services include but are not limited to:  

  • Goal Setting

  • Nutrition Tracking

  • Training Programming

  • Fitness Testing and Tracking

  • Online Support

•  The client hereby acknowledges through the use of the MP website, Multiply performance is simply acting as  and takes no part in, or responsibility for the coaching services or other advice provided by relevant trainer.

•  The client accepts that In the event of the Multiply performance website becoming temporarily unavailable the client is not entitled to a refund of subscription or coaching fees so long as Multiply Performance takes reasonable steps to resume normal access and use. 

• Multiply Performance Ltd. accepts no liability for the failure of the coach to deliver the agreed services. 

• All interactive training is to be provided by third parties. Interactive is taken to mean, any meeting or communication, physical or dietary coaching, or separate agreement, financial or otherwise, occurring between the client and third party. Multiply performance does not accept responsibility for any damage or loss, inconvenience or other occurring from the actions of third party trainers.

• In the event of the above, the client should communicate any issues with Multiply Performance so that the appropriate course of action can be determined

6.0 Intellectual Property

• Multiply performance LTD grants you, the user, non-exclusive, non-sublicensable and revocable access to the MP Members Portal. You accept that all elements of the portal are protected by copyright, trademarks and other intellectual property rights owned by us or licensed to us. You may not use, copy or distribute any of the elements within the portal and no other rights, title or interest in them are granted to you.
• You agree that you will automatically grant Multiply Performance a non-exclusive, perpetual, irrevocable, royalty free and sub-licensable to all intellectual property rights in any feedback or suggestions for improvements in the member portal that you make publicly available to MP  

7.0 Cancelling your Membership:

• You may cancel your Membership at any time. Such will result in the immediate deletion of all records associated with your account. 

• In order for this to occur you must ensure you cancel all plans held with Multiply Performance and with your coach.

• Upon cancelling your membership you will no longer have access to your account.